Financial Responsibility & Billing Procedures

At Odyssey Pediatric Therapy Specialists, we are committed to providing exceptional care while helping families understand and manage the financial aspects of treatment. Cost Estimates & Insurance - Because every insurer is different, it is the client's responsibility to understand their expected costs for therapy visits. We are happy to relate as much information as we know and attempt to provide an estimated cost; however, actual charges may vary based on procedures performed, treatment duration, and your insurance plan. We inquire and bill your insurance as a courtesy based on the information you provide. It is ultimately your responsibility to know and understand your own benefits and limitations.

Co-Pays & Payment Policy - All insurance co-payments will be collected at the time of your appointment, including those required by Medicaid.

We offer several payment options:

● Online Payment: by creating a profile on Fusion Web Clinic at https://app.fusionwebclinic.com/portal/odysseytherapies

● Payment Plan: You can establish a weekly or month payment plan to automatically pay co-pays. Also, you can set the amount toward the balance as long as it exceeds 20% of the account balance each month. Financial information is securely by a third party security provider.

● In-Office Payments: Payments may be made by card, cash, or check at the front desk during your appointment.

● Financial Assistance: If you are experiencing financial hardship, financial assistance requests are available upon request. Please speak with our front desk or billing for more information.

Self-Pay: For clients without active insurance or who choose not to use insurance, we offer a self-pay option. Rates can be provided in advance and payment is due at the time of service unless a payment plan has been arranged.

Outstanding Balances: If your account balance exceeds $500, services will be placed on hold until the balance is brought below that threshold, or a payment plan is agreed upon. Your child’s therapy schedule will be held for up to two weeks. If the balance is not resolved within that time, your child may be placed on a wait list until payment is made.

Delinquent Accounts- If no payment is received for two consecutive months, we reserve the right to refer your account to a collection agency. You will be responsible for all collection-related costs, including agency fees and any applicable late charges.

Direct Insurance Payments - If your insurance company sends payment directly to you for services provided by Odyssey Pediatric Therapy Specialists, you agree to promptly endorse or forward those funds to our office.

Discharge of Service - Unpaid balances at the termination of service must be paid in full or on an agreed upon payment plan. If unpaid, we reserve the right to refer your account to a collection agency. You will be responsible for all collection-related costs, including agency fees and any applicable late charges.

Missed Co-Payments - If for any reason the co-payment is unable to be collected during the visit, our office will contact you and collect payment over the phone. We reserve the right to cancel the next appointment if co-payments are missed.